Anderson & Sons
Terms & Conditions
C Anderson & Sons LLP
Effective from: 25 Jun 2026
These Terms & Conditions apply to all services provided by C Anderson & Sons LLP and form the basis of the agreement between us (the “Company”) and you (the “Customer”). By booking our services, you agree to be bound by these Terms & Conditions.
1. Parties to the Agreement
This contract is exclusively between the Customer and C Anderson & Sons LLP. All communication must be carried out through our office. Direct contact between clients and our engineers is prohibited, and exchanging personal contact details (e.g. mobile numbers) will be considered a breach of contract.
2. Hourly Charges and Booking Policy
- We operate a minimum 1-hour charge on all jobs.
- We do not charge part hours; any part of an hour worked is charged as a full hour.
- Labour rates exclude materials, parking costs, ULEZ and Congestion Charges, and are subject to VAT.
- A deposit equivalent to the first hour's labour is required to confirm a booking. This will be deducted from the final invoice.
- Additional costs (e.g. congestion charges, parking, ULEZ fees) will be added separately.
3. Payment Terms
- Payment is due upon completion, unless otherwise agreed in writing prior to the work commencing.
- The same card used for the deposit will be debited for the final balance unless an alternative method is agreed.
- For payments via BACS, the full value must be settled in advance of any work starting.
- Larger projects (a day's labour or more) will require a deposit, a mid-stage payment, and a final balance.
- Progress payments may be requested fortnightly and will be based on labour completed or materials delivered to site.
- Failure to pay may result in interest being charged at 8% above the Bank of England base rate, in accordance with UK law.
- Re-stocking charge at 25% cost of parts.
- Dishonoured cheques must be paid in full by the Customer plus Bank charges.
- All goods supplied remain the property of C Anderson & Sons LLP until paid for in full.
4. Travel and Call-Out Policy
- No call-out charge is applied for travel to the Customer’s property.
- Travel time to collect materials during the job is chargeable at the agreed hourly rate, unless otherwise agreed in writing.
- Any temporary repairs or hands-on fault finding are chargeable at the standard hourly rate.
5. Cancellation Rights (Consumer Contracts Regulations 2013)
As required by the UK Consumer Contracts Regulations, if you book our services as a consumer (not a business), you have the right to:
- Cancel your booking within 14 days of entering into the contract, if the work has not yet started.
- If you request for work to begin within the 14-day period, you must confirm this in writing (email is sufficient).
- If you cancel after work has started, you will be required to pay for:
- Any work carried out up to cancellation;
- Any non-returnable or installed goods;
- Delivery or return charges for unused goods;
- Any materials specially ordered for your job;
- Any time set aside for your job that results in loss of profit.
6. Cancellation Fees (Non-Consumer)
If you are a business customer, or if the 14-day cancellation period does not apply, you may be liable for:
- A cancellation fee;
- Labour costs to date;
- Fitted items that cannot be removed without damage;
- Return costs for delivered items;
- Loss of profit due to the allocated labour schedule.
7. Refund Policy
- Refunds (where applicable) will be authorised within 14 days of agreement.
- Processing times may take several working days, especially during busy periods.
8. Workmanship and Material Guarantees
- We guarantee our workmanship and materials only when we supply materials for 12 months from completion of installation.
- This guarantee does not cover:
- Materials supplied by the Customer;
- Pre-existing issues (e.g. sludge or damage in central heating systems);
- Lead pipework connections, unless fully replaced;
- Any issues caused by third-party work on systems we installed or repaired.
9. Property Access and Flooring
- Customers are responsible for removing floor coverings (e.g. carpets, lino) before work begins.
- We are not responsible for lifting or relaying hardwood floors.
- Minor incidental damage may occur during proper execution of works, which we will aim to minimise, but are not liable for cosmetic damage.
- Please note scratches to walls or floors can occur during works. Any making good or decorating works needed even if caused by our works will be chargeable to complete.
10. Defective Parts
- Defective parts removed during work will be disposed of unless the Customer requests in advance (to the office) to retain them.
11. Liability for Entry Damage
- We accept no responsibility for damage caused during locksmithing or carpentry works where access is gained at the Customer’s request.
12. Testing and Inspection
- All work will be tested for basic functionality and soundness during and after completion.
- Any additional or non-standard testing requested will incur extra charges unless agreed beforehand in writing.
13. Product Substitutions
- In the event a selected item is no longer available, we may offer a reasonable alternative with your approval.
- Prices will be adjusted accordingly.
14. Pre-Existing Defects
- Any faults in the Customer’s existing system or building discovered during our work are the Customer's responsibility.
- If additional works are required to meet statutory or safety standards, these will be quoted separately and charged accordingly.
15. Labour Charging Structure
- Labour is charged in whole-hour units.
- If, for example, 45 minutes of work is done, it will be billed as 1 full hour.
- Any upgrades to the existing plumbing, heating or electrics will be chargeable to undertake and will likely require a further deposit but works will only be done when agreed by both parties.
16. Lead Pipework Disclaimer
- We do not guarantee connections to existing lead pipework.
- We advise replacing such piping with copper or plastic for compliance and durability.
17. Stopcock Disclaimer
- We accept no liability for leaks or failures that occur in old or defective stopcocks during or after our works.
18. Additional Charges
- Congestion Charge and ULEZ: £23.50 + VAT per vehicle where applicable.
- Parking charges are also payable by the Customer where incurred.
19. Complaints Policy
- Complaints must be submitted in writing.
- We will acknowledge your complaint within a reasonable time.
- We allow up to 8 weeks from the date of acknowledgement to investigate and respond in full.
20. Ownership and Retention of Title
- All goods supplied and installed remain the property of C Anderson & Sons LLP until full payment is received.
- We reserve the right to take appropriate action to recover unpaid items and costs.
21. Data Protection
Your personal data will be handled in accordance with our Privacy Policy and UK GDPR regulations. We do not share your data with third parties without your explicit consent.
22. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
23. Contact Details for Cancellations or Complaints
To exercise your right to cancel, request a refund, or make a complaint, please contact:
C Anderson & Sons LLP
Email: bookings@andersonandsons.co.uk
Telephone: 02073868888
Head Office: 25-27 Filmer Road SW6 7BP